Policies

In May 2020, in response to the worldwide coronavirus pandemic, we implemented a distancing and hygiene policy for re-opening our offices, following the guidance of the City of Ottawa and the Province of Ontario. You can find this policy on our COVID-19 page.

Privacy & Security

Your privacy and security are very important to us.

Personal and credit information of our Auction Customers is stored only in our office and not on the internet. In accordance with Canadian law governing the collection and retention of personal information (PIPEDA), we do not retain credit card numbers or other sensitive information. Information which you have submitted via Stamp Auction Network can be checked at their site. We do not provide information about customers to Stamp Auction Network except to identify you as an approved bidder with us.

Sparks Auctions does NOT share, sell, or disclose any of the information you submit on- or off-line, including e-mail addresses or other personal information.

Our website is hosted on servers in Canada.

We use MailChimp to manage our own e-mail list for auction customers. The mailing list will provide you with notice of upcoming auctions, featured items from our next sale and highlighted realizations from previous auctions. You may remove yourself at any time using the link at the bottom of every MailChimp announcement.

The Stamp Auction Network software we use is set up to send automated emails about your auction bidding status: bids received, address & information changes, and outbid notices. If you would like to disable this very useful feature, log in to your Stamp Auction Network account, go to Update Registration, click our name under “North American Auctions” in the left column, and check “Please do not send me email about upcoming auctions.” Or simply contact us and we will update your settings as you wish.

Attachments

Please do not send us unsolicited images as e-mail attachments. Contact us first and we will provide a means for transmitting large files.