We have implemented the following protocols to keep our customers and staff safer during this time of contagion. This page is posted both in our offices and on our website.
- All customers coming to our offices must make prior appointments in advance by phone or email and we will not be accepting more than one person at a time (for delivering consignments and for picking up material after the sale) and a maximum of three people at a time (for viewing material prior to the sale).
- Both customers and Sparks staff will be required to wear protective masks when in the office.
- Customers must wash their hands with soap and water upon arrival to the office, using the public washrooms. Several hand sanitizer dispensers are available in different areas of our office and we require all customers to use it if water and soap are not available, and to refrain from touching their faces.
- Sparks staff will disinfect all tables, tongs and chairs that have been in contact with customers after each visit.
- During our pre-sale viewing period, we will only accept three customers in the office at any time, at distanced tables in our viewing room. Please make appointments early to secure your spot.
- During the three auction days, bidding will not be taking place in person in our offices (traditionally called “the floor”). For live bidding during the auction, we recommend using our usual live internet bidding option through Stamp Auction Network. We will also offer live bidding through the telephone (a limited number of bidders can be accommodated by phone) and the use of one of the auction agents listed in our catalogue or online here. To secure your bids confidentially before the auction, you can bid on Stamp Auction Network or send us your bids by email, fax, or telephone.
- For lot pick-ups after the sale, we will only accommodate one person in the office at a time, by appointment only. Please do not “just show up” as we will not be able to accommodate your pick-up. We need time to prepare each purchase, and if asked we can deliver in the trunk of your car, thus minimizing contact.
May 20, 2020